Returns Policy
Due to health and hygiene reasons, Curly Sue's Wigs & Hairpieces ® cannot accept returns of wigs, hairpieces, hair extensions, headwear, and hair accessories.
Colour chart / colour swatches along with photos may vary slightly from actual colours. Due to the digitizing process and screen monitor displays the actual colour may differ slightly.
We can only accept returns in the case of faulty manufacturing. Although we check each item individually before it is sold, it is reasonable that on occasions a faulty product may escape our attention.
To accept a return the following conditions must be met:
- Item must be unworn, had no products used on it and must be odour free
- All the packaging materials and the tags to still be attached
We require you to advise us of your intent to return your purchase within seven (7) working days after taking delivery.
After we have received the returned item, we will then forward this to the manufacturer so they are able to run their checks and provide feedback with the following steps to be actioned.The decision on a replacement / refund / credit from the manufacturer will then be provider to you the client.
All associated fees for delivery and or bank / Pay Pal fees are at your responsibility and cannot be refunded.
Special Orders
A minimum deposit of 50% is required for all special orders.
If a special order is cancelled by the client, once the order has been placed with the wholesaler all deposits paid will be forfeited. Final payments must be received, and funds cleared prior to special order items being released. The above terms also apply to all instore and/or online purchases.
Order Cancellations
Online orders are automatically accepted and processed as they are placed. As the order is accepted, irreversible processing fees are charged.
Sometimes you need to change or cancel your order, but unfortunately the fees that external parties charge Curly Sue’s are not refundable.
Therefore, any charge Curly Sue’s incurs from external parties (Credit Card Fees, Afterpay, Zipay, PayPal, etc) will not be refunded.
HOW TO CONTACT US
We would be please to answer any questions you may have. You may contact us in any of the following ways:
Email: sales@curlysues.com.au
Phone: 08 9276 7359