Returns Policy

Curly Sue's Wigs & Hairpieces ® cannot accept returns of wigs, hairpieces, hair extensions, hair accessories, headwear, combs and brushes, etc due to public health concerns.

We can only accept returns in the case of faulty manufacturing. Although we check each item individually before it is sold, it is reasonable that on occasions a faulty product may escape our attention.

Colour chart / colour swatches along with photos may vary slightly from actual colours. Due to the digitizing process and screen monitor displays the actual colour may differ slightly.

To accept a return due to faulty manufacturing, we require all the packaging materials and the tags to still be attached. We require you to advise us of your intent to return your purchase within 5 working days after taking delivery. After we have received the returned item, and after we approve the return because the item has manufacturing faults, we reserve the right of sending you a replacement, or refunding you the full amount if for some reason we are not in the position of being able to replace the item. All associated fees for delivery and or bank / Pay Pal fees are at your responsibility and cannot be refunded.  

Electrical items will only be exchanged or repaired as per the manufacturer’s warranty.

You need to return the item within 15 days of taking delivery.Items not returned within this time period, or without the tags attached and the original packaging materials, may be rejected and sent back to you at your expense. We also reserve the right to reject a return if the item presents signs of wear - relatively easy to detect.

All shipping costs involved in a return are at our expense unless the return is without reasonable justification.

Sending of a replacement or having us send a refund will occur after we receive the items and approve either the sending of a replacement or a refund.

Special Orders

A minimum deposit of 50% is required for all special orders. The value of the 50% deposit is non-refundable. Special orders cannot be cancelled once order has been placed with wholesaler.

If a special order is cancelled by the client, all deposits paid will be forfeited. Final payments must be received and funds cleared prior to special order items being released.

The above terms also apply to all instore, online and/or phone purchases.

HOW TO CONTACT US
We would be please to answer any questions you may have. You may contact us in any of the following ways:

Email: sales@curlysues.com.au
Phone: 08 9276 7359