When you place an order through our web site, we ask you to provide information which enables us to fulfill your request. This information allows us to full-fill your request and to contact you in the event we have questions regarding your request or order.
Curly Sue's Wigs & Hairpieces® does collect aggregate information about pages which visitors review, including the sequence in which they are visited. The information is used to improve our web site and the overall experience we provide to our customers, and is treated as confidential unless otherwise clearly indicated.
All on-line transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers.
ABOUT LINKS TO OTHER SITES
Within our website, we may provide you with links to other companies or organizations which we feel provide useful information, services or products related to Curly Sue's Wigs & Hairpieces® web site. While we believe these organizations to be reputable and committed to consumer privacy, we cannot be responsible for the policies or practices of those who have sites linked to ours.
We can only accept returns in the case of faulty manufacturing. Although we check each item individually before it is sold, it is reasonable that on occasions a faulty product may escape our attention.
To accept a return due to faulty manufacturing, we require all the packaging materials and the tags to still be attached. We require you to advise us of your intent to return your purchase within 5 working days after taking delivery. After we have received the returned item, and after we approve the return because the item has manufacturing faults, we reserve the right of sending you a replacement, or refunding you the full amount if for some reason we are not in the position of being able to replace the item. All associated fees for delivery and or bank / Pay Pal fees are at your responsibility and cannot be refunded.
Electrical items will only be exchanged or repaired as per the manufacturer’s warranty.
You need to return the item within 15 days of taking delivery.Items not returned within this time period, or without the tags attached and the original packaging materials, may be rejected and sent back to you at your expense. We also reserve the right to reject a return if the item presents signs of wear - relatively easy to detect.
All shipping costs involved in a return are at our expense unless the return is without reasonable justification.
Sending of a replacement or having us send a refund will occur after we receive the items and approve either the sending of a replacement or a refund.
HOW TO CONTACT US
We would be please to answer any questions you may have. You may contact us in any of the following ways:
Phone: 08 92767359